Fahim@ualberta.net

Category: Customer Experience

Technology, Automation, Product, Project Management, Finance and Change Management (Fahim Moledina)

Fahim Moledina crypto

Fixing the Root Cause- It’s a Mindset

I have two shedding dogs and my wife hates the fur in the house, but instead of brushing them (which I do regularly), she will vacuum. In many cases when there is consistent fur or shedding season she will vacuum, and two days later there is fur everywhere. What I started to realize is fixing…
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Outside box- Fahim moledina

Design Thinking Supporting Business Transformation and Change – Fahim Moledina

How does design thinking help in change and transformation initiatives?

Customers First (Part 1)

Customers First (Part 1)- What is truly needed to be customer-centric and how do you listen to your customer and implement feedback?

The Desperation in Sales “Make a Customer Not a┬áSale”

Desperation in a sales process can make it difficult to be objective and calm to truly win a loyal customer.

Organizational Development: Culture Changes and The Voice of The Customer- Fahim Moledina

Organization Development (OD) is becoming more important as speed in operations and strategy is becoming a necessity with technology changing how people work. Workplace culture is increasingly becoming important in organizations as companies need to modernize or even just keep up with the current market. The functions of an OD Department are vast and often…
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