CX Archives - Fahim Moledina - Optisyn Consulting

Fixing the Root Cause- It’s a Mindset

August 25, 2022

I have two shedding dogs and my wife hates the fur in the house, but instead of brushing them (which I do regularly), she will vacuum. In many cases when there is consistent fur or shedding season she will vacuum, and two days later there is fur everywhere. What I started to realize is fixing…
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How do I respond? (To Inbox-zero or not?)

January 9, 2020

How do I respond? (To Inbox-zero or not?) In a perfect world everybody would read there emails in the workplace. This can often be difficult with the volume of emails but culture of empowerment and structure can help.